PAYMENTS AND LATE FEES
Payment for music lessons must be made in advance of all music lessons via email transfer to firstname.lastname@example.org or through our online student portal. If music lessons are not paid for before the lesson, they may not be scheduled and therefore the student’s time slot will not be reserved. To avoid losing your time slot, make sure to make payment on your account before the next scheduled music lesson or late fees will be added to your balance. A late fee of 2% per week will be added to your account seven days after receipt of your invoice. (Late fees will take effect on June 1st 2021)
We do understand that sometimes life doesn’t always go as planned. If you need to make payment arrangements, please contact Morgan Mitchell at email@example.com
The Music Depot offers make up lessons for non-emergency cancellations made with 24 hours notice of the scheduled music lesson. Non-emergencies include vacations, pre-planned medical appointments, family events, parties, sports events, lack of babysitter or anything that is not designated as an emergency (see below).
The scheduled music lesson must be cancelled no later than 24 hours before the lesson or will be considered a no show. If the student is marked as a no show, the lesson payment will be owed and the lesson will not be rescheduled.
Emergency cancellations are accepted only for illness, illness of a family member or death in the family or to loss of internet of either the teacher or student. Lessons cancelled due to emergencies will be rescheduled at a convenient time for the teacher and student.
MAKE UP LESSONS
We will offer make-up lessons for cancellations made 24 hours prior to the scheduled lesson or emergency cancellations. Make-up lessons are not offered when there is a violation of the cancellation policy. For example, if you are charged for a no-show, we will not make up that lesson.
Scheduling make up lessons is the student’s responsibility. Make up lessons do not expire and are kept on account until they are made up.
If you plan on discontinuing lessons for any reason, you must give us two weeks notice or you will be billed for the missed lessons.
If you have any questions or concerns, please contact Morgan Mitchell at
firstname.lastname@example.org or contact us below.
The Music Depot staff is always available to answer any of your questions about our online music lessons and programs! Please fill out the form below and we will get back to you as soon as possible.
03:00 p.m. – 08:00 p.m.
CLICK HERE to log in to the Virtual Lobby and speak with a live receptionist during operating hours.
(Please note that the Zoom application is required to enter the Music Depot Virtual Lobby)
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